IT Support
Our Queenstown based IT Support service provides comprehensive assistance for all your technology needs, ensuring smooth and uninterrupted operations. We offer:
- Help Desk Support: 24/7 access to skilled technicians who can resolve hardware, software, and network issues.
- Remote Assistance: Quick remote diagnostics and troubleshooting to minimize downtime.
- On-Site Support: In-person support for complex issues or hardware repairs.
- Software Updates & Maintenance: Regular updates and patches to keep systems secure and efficient.
- Technical Guidance: Expert advice on best practices, new technologies, and system optimisations.
Office 365 Setup & Migration
Our Office 365 Setup & Migration service ensures a seamless transition to Microsoft's cloud productivity suite. This includes:
- Consultation & Planning: Assessing your current setup and developing a customized migration plan.
- Data Migration: Securely transferring emails, documents, and other data from your existing system to Office 365.
- Configuration: Setting up user accounts, email, and security settings tailored to your business needs.
- Training & Support: Providing training sessions for your team to maximise the benefits of Office 365 and offering ongoing support to address any issues.
- Integration: Ensuring compatibility with existing applications and systems, and integrating with other Microsoft services.
Managed Services
Our Managed Services offer proactive management and optimisation of your IT infrastructure to enhance performance and reduce risks. This service includes:
- Network Management: Continuous monitoring and maintenance of your network to ensure reliability and security.
- System Administration: Overseeing server and workstation performance, updates and configurations.
- Security Management: Implementing and managing firewalls, antivirus, and other security measures to protect against threats.
- Performance Monitoring: Regularly tracking system performance and implementing improvements.
- Incident Response: Rapid response to IT incidents and issues to minimise disruption and downtime
Backup & Disaster Recovery
Our Backup & Disaster Recovery services protect your critical data and ensure business continuity in the event of a disruption. Services include:
- Backup Solutions: Regularly scheduled backups of your data to secure, off-site locations.
- Disaster Recovery Planning: Developing and implementing a recovery plan to restore operations quickly after a disaster.
- Data Restoration: Rapid and reliable recovery of lost or corrupted data.
- Testing & Validation: Regularly testing backup and recovery processes to ensure they work effectively when needed.
- Compliance Assurance: Ensuring that backup and recovery processes meet industry standards and regulatory requirements.
Unified Communication Systems
Our Unified Communication Systems service enhances collaboration and communication within your organisation. This service includes:
- System Integration: Integrating various communication tools such as VoIP, video conferencing, and messaging into a single, cohesive system.
- Deployment & Configuration: Installing and configuring communication systems to meet your business needs.
- Collaboration Tools: Implementing solutions that facilitate real-time collaboration, such as shared calendars, file sharing, and instant messaging.
- Support & Maintenance: Providing ongoing support and updates to ensure system reliability and performance.
- Training: Educating your team on how to effectively use the communication tools and
features.
Smart Home Systems
Our Smart Home Systems service brings the latest technology to your home for enhanced convenience, security, and energy efficiency.
Services include:
- System Design & Consultation: Assessing your needs and designing a smart home system tailored to your preferences and lifestyle.
- Installation & Integration: Setting up smart devices such as lighting, thermostats, security cameras, and voice assistants.
- Home Automation: Creating automated routines and scenarios that streamline daily tasks and improve efficiency.
- Security Solutions: Installing and configuring smart security systems, including alarms, locks, and surveillance.
- Ongoing Support: Providing assistance with troubleshooting, system updates, and upgrades.